TELEPHONE CALL/DROP-IN POLICY
• The following is our policy for telephone calls and drop-in visits to our office. This policy is so that we may more effectively serve you and all of our clients.
• When making a call to our office, please make sure you have all of your information available (i.e., check dates of a late check, check amounts, any letters you may be calling on, etc.). It takes time while we wait for you to find the information so we may assist you.
• Be prepared to leave a message and your telephone number, even if you think we already have it. The receptionist is required to obtain your telephone number and message with each and every telephone call. While we try to return all calls as soon as possible, our calls are returned by priority. If there is no message then it cannot be screened for priority and other calls that have left messages that are urgent will be returned first. Calls of medical urgency will be returned first, and then late checks, change of address, questions, etc., next.
• Please be patient about receiving a return call. There are times it may take a few days to get the answer you need, or the attorney may be in court for several days in a row. We do realize it is frustrating being off of work, in pain, and having a reduced check coming an, and we try to do our best at returning our calls. Several phone calls in one day are not necessary. If excessive calls are a continual problem attorney's fee may be increased or representation ended.
• When you drop in without an appointment the attorneys will not be available to see you and it is not always possible for the secretary to help you at that moment although we do try. If you need to drop off a document, off-work slip, check to be copied, etc., the receptionist will be happy to copy that for you and pass it on to the attorney or secretary.